ServiceNow has infused generative AI (GenAI) experiences into every workflow on our platform.
Flivo AI Generative AI for ServiceNow
In the fast-paced world of IT service management (ITSM) and business operations, the integration of generative AI can significantly elevate efficiency and drive innovation. FlivoAI’s "Generative AI for ServiceNow" solution enhances the capabilities of your ServiceNow platform by automating workflows, delivering predictive insights, and optimizing service management processes. Our AI-powered solution enables businesses to streamline operations, reduce manual work, and improve overall service delivery.
Demonstrated Benefits
↑ 25-40%
increase in service desk efficiency through AI-powered automated ticket resolution and response
↑ 30-50%
improvement in incident management and response time with AI-driven predictive analytics and automation
↓ 20-35%
reduction in manual administrative tasks through AI-assisted workflow automation and self-service portals
FlivoAI’s "Generative AI for ServiceNow" is an advanced software solution designed to integrate seamlessly with ServiceNow. Leveraging generative AI, our platform automates IT service workflows, enhances incident management, and provides actionable insights for proactive problem-solving. This solution is designed to boost productivity and enable real-time decision-making by generating dynamic content, automating ticket resolutions, and optimizing resource allocation within ServiceNow.
Next Generation AI-based ServiceNow
Key Features:
- AI-Powered Incident Management: Automate ticket categorization, routing, and resolution with AI, reducing resolution times and improving response efficiency.
- Predictive Service Insights: Leverage AI to predict service outages, detect bottlenecks, and provide proactive recommendations to mitigate risks and downtime.
- Dynamic Knowledge Base Creation: Use generative AI to automatically generate and update knowledge base articles, ensuring accurate and up-to-date information for faster resolution.
- Automated Workflow Optimization: Streamline repetitive processes, such as change management and request handling, with AI-driven workflow automation to improve operational efficiency.
- Virtual Agent Support: Deploy AI-driven virtual agents to provide real-time assistance to customers and employees, resolving common issues autonomously and reducing human intervention.
- Data-Driven Resource Allocation: Optimize resource planning by forecasting demand and automating task assignments based on real-time data insights.
- Integration with ServiceNow: Enhance the capabilities of your existing ServiceNow platform by integrating generative AI, improving functionality and service management processes without disruption.
Customer Viewpoints
Customers
FlivoAI’s Generative AI for ServiceNow is suitable for organizations across industries such as IT services, healthcare, finance, and retail. Whether you’re aiming to enhance ITSM, automate service workflows, or improve customer support, our solution provides the tools to maximize the value of your ServiceNow platform.
Success Stories:
- IT Services: A global IT service provider reduced incident resolution times by 40% and enhanced proactive issue detection with AI-driven predictive insights and automated workflows.
- Healthcare: A healthcare organization automated its change management processes, improving efficiency by 25% and reducing manual workload with AI-powered process automation.
- Finance: A financial institution deployed AI-driven virtual agents, reducing service desk inquiries by 30% and improving overall customer satisfaction.
Sign up for a Free Demo
Generative AI for ServiceNow - Free DemoFree Demo
Discover the transformative potential of FlivoAI’s Generative AI for ServiceNow with a free demo. Our experts will walk you through how our platform can automate service management tasks, enhance IT operations, and deliver AI-driven insights for improved decision-making.
Request your free demo today and start optimizing your ServiceNow platform with AI!
